Ordering Your House Guitar

When you're ready to order, you'll receive a spec sheet outlining every detail of your custom instrument. 

Once you’ve approved the spec sheet and placed your deposit, you're given the next opening on my build list. 

 

Payment

A 30% deposit is required when placing your order; a second 30% is due half-way through construction, with the balance (40%) to be paid before delivery.

All prices are in US dollars and are subject to change without notice. Payment may also be made in Canadian currency, with the exchange rate being calculated at time of payment. Prices do not include tax (even with cash payments). All shipping, tax, duty/import costs associated with shipping are your responsibility.

 

Payment Methods Accepted 

  • Cash

  • Personal or cashier checks

  • Money orders

  • PayPal

  • eTransfer (Canadian residents)

  • Visa or MasterCard

  • Wire transfer (required for some international orders)

Cancellation

If you decide, for any reason, to cancel your order within 7 days of placing it, I will refund to you the deposit amount less $500 (administration fee), no questions asked. If you cancel after 7 days of placing your order, you'll receive a refund upon the completion and sale of your instrument to another customer.

Satisfaction Guarantee

If you should be dissatisfied with your instrument due to a straightforward and specific major issue, you'll have 3 days to notify me after receiving it. If the problem cannot be corrected, I will either re-build the guitar or fully refund your payment after I am able to re-sell the guitar. The guitar must be returned to me in new condition. All shipping charges are your responsibility. Highly customized orders may not be eligible for a refund.

Limited, Lifetime Warranty

Unless otherwise noted, all instruments built by Josh House of House Guitars are warranted to be free of defects in materials and workmanship to the original owner of the instrument. This warranty is subject to limitations and is valid only as long as Josh House remains active as a luthier. Contact for more information regarding warranty terms and conditions.

The above policies only apply to orders placed directly through House Guitars. Orders placed through dealers are subject to the dealer's payment terms and ordering policy. Warranty applies to new instruments purchased through House Guitars or an authorized dealer.

© 2019 by House Guitars